Managed IT
The day-to-day IT for your business — supported by people who answer the phone and own the outcome.
Most companies' IT is held together by a couple of vendors who don't talk to each other, a helpdesk that rotates faces, and someone internal patching it up between their actual job. FoggyOps takes the whole picture: helpdesk, security operations, networks, servers, voice, and hardware — under one team, one number, one monthly retainer. Predictable cost. No more guessing who's responsible when something breaks.
What's Included in Your Retainer
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Helpdesk & Day-to-Day Support
Real people answering tickets and phones. Onboarding new employees, fixing what breaks, handling the steady stream of small stuff that adds up to a working business. SLAs that mean something.
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Managed IT Security
Active monitoring, endpoint protection, patching, threat detection, and the response work when something actually happens. The ongoing-security side — separate from project-flavor compliance work, which lives under Security & Compliance Projects on AWS Solutions.
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Networks
Wired, wireless, multi-site, remote. Design, monitoring, configuration, and the lifecycle work that keeps your network from becoming the thing that's always slow.
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Servers
Physical, virtual, cloud — wherever your workloads run. Uptime, performance, patching, capacity planning, and honest answers when something needs to be replaced.
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Voice / VoIP
Modern cloud-based phones, set up and managed alongside the rest of your IT. Calls actually work; voicemail actually lands in email; nobody's wrestling with a separate phone vendor.
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Hardware & Software Procurement
Business-grade laptops, desktops, servers, and the software licensing your team needs. Sourced, configured, deployed, and tracked — without you turning into your own IT buyer.
Why one team for all of this?
Because every IT problem you've had that took too long to fix probably had at least two vendors pointing at each other. When networks, servers, security, and voice are all under one team, the finger-pointing has nowhere to go. We own it.
Who is Managed IT for?
Companies between "we have no IT" and "we have a full in-house IT department." The owner who's been doing IT on the side. The IT director who needs a team that can cover what their two people can't. The CFO who's tired of unpredictable IT bills.
What about AWS or cloud workloads?
Day-to-day IT lives here; Managed AWS handles AWS-specific operations as a separate offering with its own depth. Many of our clients run both — same firm, same number, but the right team for the right work.
